@[deleted]: Please insert:<li class="list-group-item"> <b><?php echo __('Help Topic');?>:</b><br /><?php echo $ticket->getHelpTopic(); ?> </li>Best regards,Jürgen

@[deleted]: I´ve got a question about your addition to the view.inc.php.Where exactly (in which lines) do I have to add your addition?Thank You.Für eine Anwort wäre ich sehr dankbar.

Is there a way we can use cascading drop-down for our help topics.  Right now we have numerous help topics per department and the one drop-down option seems to be a  bit overwhelming to the users experience.  I am wondering if there is a way I can set up 3 fields or a cascading list that will group the Parent Help topic with it's sub topics, so it looks cleaner and less crowded for our users. 

@[deleted]: DSecker has inserted in the complete code block, search for it and replace the line with the red questionmarks with my posted lines. Best regards, Jürgen

@[deleted]: Its no problem with a little bit of php knowledge, because help topics support subcategories and there is all existing what you need to do this. I will drop it on our request list and we will integrate this feature in our DMT Club themes. Nice idea!

@[deleted]: Thank you for your answer, but I still can not find the lines. :-((I was searching in ticket-view.inc.php)What is the exact name of the file?                    Thank You

@[deleted] thanks...I will look around to see if we can make the tweaks.

@[deleted]: please edit this file "include/client/view.inc.php"Have a nice day, Jürgen

@[deleted]: Thanks for your help, but I still can not find it. Sorry.I have got the OS-Ticket Version 1.9.12 and I ve only added the german language pack.I ve read the code by a normal Code Editor. Sorry but I am a absolutley beginner.Where is my mistake?Thank You

a month later

@[deleted]Do I need to apply the customization again when upgrading from 1.9.12 to 1.9.14?Also, how to remove 'Ext' field under the 'Thelephone number' field?

@[deleted]From 1.9.13. to 1.9.14 are 16 files changedhttps://github.com/osTicket/osTicket/compare/v1.9.13...v1.9.14From 1.9.12 to 1.9.14 are 43 files changedhttps://github.com/osTicket/osTicket/compare/v1.9.12...v1.9.14If you have installed custom themes or plugins, each time the core code is updated, the custom code must be updated to the version you have installed on your server, if affected files are implemented in this custom code. In our themes the only affected file from 1.9.13 to 1.9.14 is include/staff/footer.inc.php. We will release in the next days new installation packages for 1.9.14.Sorry, but there is no other way, because osTicket isn't build for theming...If you have any questions and like to get a qualified answer please give a detailed description and attach some screenshots.

@[deleted]Thank you very, very much for your swift reply.I'll wait for you guys to release an update.No hurry...

4 days later

@[deleted]Is it possible to change the default language?

6 days later

I'm excited to try this out when the 1.9.14 update gets released

2 months later
14 days later

Hallo

Will it be for osTicket version  v1.10-rc.3 an update be? For me it comes with creating a ticket to errors? (tranlated with Google) 

Liebe Grüße / best regards

Harald

Hello Dears,please i have a problem with DE flag it didn't appears what i have to do to let it appear??thank you

I replaced the files as instructed in readme.txt and now when agents and admin try to login they get this message:Valid CSRF Token RequiredPlease advise.

@[deleted]049 just refresh and/or clear cache and try again